Service support
Maintenance
Training sessions
Consultancy and Advising
Cryogenic cleaning
Spare parts
hotline service
At your service 24 hours
In order to reduce the non desired machine stops and to optimize the production time of the machine, COMEXI GROUP INDUSTRIES offers the 24 Hours Hotline Service Assistance.
Target:
To establish a remote technical assistance by telephone or internet from the Comexi outside the working hours at the Girona installations (At holidays 24 hours a day. At working days during the 16 additional hours to the 8 labour hours).
The 24 hours service is thought only to take care of serious and urgent problems of your flexo printing machines (FB, FL, FX, FJ, FW, FPLUS and FI). These problems will be of an electronic type and the problem present at the machine has to be the cause for a machine stop or a serious production incidence.
COMEXI offers two types contracts of 24 hours Hotline Service:
Standard and Premium.
The Premium service is based on a yearly fixed rate, while the Standard service includes the service contract with a yearly base rate plus the cost of the call, which may vary.
Both packages guarantee an excellent service and offer you the best assistance.
KEY ADVANTAGES
- » Holidays 24 hour technical support and 16 additional hours to the 8 labour hours on working days.
- » Calls attended in English or Spanish language.
- » Supported by our specialists in electronics.
- » Technical support via phone, remote via modem or Internet.
free teleservice
We answer your doubts
Free Comexi technical support from our specialists is available for consultation, detection and resolution of problems. You can also consult layouts and other technical specifications you may need.
This service is available by email, telephone, fax, remote connection via Internet or modem and remote monitoring by optional webcam.
SERVICE CONDITIONS
- » We offer answers to all types of consultations.
- » Technical support via email, phone, remote monitoring via modem or Internet.
- » Office hours (9am-7pm GMT + 1, working days in Girona).